GUEST DIRECTORY

INFORMATION ABOUT THE HOTEL

The “Best Baltic Kaunas” hotel, located in the center of Kaunas, welcomes guests with a classic interior and a friendly atmosphere. Surrounded by the main cultural, commercial, and public facilities, the “Best Baltic Kaunas” hotel is an excellent choice for those who are planning a business trips or to spend their leisure time. The four-star hotel “Best Baltic Kaunas” has 75 cozy rooms of different categories, a spacious conference center, a great area with a gym, swimming pool, sauna and a lovely restaurant “Daniela”. Every hotel room is equipped with cable TV, telephone, wireless internet connection, air conditioner, electric kettle for coffee/tea. Rooms contain comfortable bath tubs or shower cabins, hair dryers.

Check-in time at the hotel is from 2:00 p.m.

Check-out time until 12:00 p.m. Late check-out requires additional extra charge.

RESTAURANT

Restaurant opening hours:

• IV from 07:00 to 10:00 – Breakfast/Buffet – €10 per person.
• VI-VII from 08:00 to 11:00 – Breakfast/Buffet – €10 per person.
• I-F from 11:00 to 14:00 – Lunch of the day.
• I-VII from 12:00 to 21:00 – A la Carte menu.
• I-VII from 12:00 to 22:00 – Bar opening hours.

Book a room service by calling number 9  (€5 room service fee).

⚜️ MENU

Due to hygiene requirements, pets are not allowed in our restaurant, regardless of whether they are big or small.

CONFERENCE CENTER

The “Best Baltic Kaunas” hotel has 5 spacious conference halls, which are perfectly adapted for various types of events:

• Business conferences and seminars;
• Training and professional development sessions;
• Presentations and product testing;
• Private celebrations and family events;
• Working group meetings and discussions;
• Art and culture evenings;
• Company parties and anniversaries.

⚜️ All information about the conference center

⚜️ Contacts for registration

BUSINESS CENTER 24 HOURS

Computer, printing, telephone and high-speed internet services are available for your personal needs in the Business Center located on the first floor next to the reception desk.

HOTEL SERVICES

(Reception, tel. 9) 24 hours a day. per day:

• Reception (24 hours);
• Transfer from/to the airport (must be booked);
• Employees speaking different languages;
• Free Wi-Fi throughout the hotel;
• Room service (during work hours);
• Ironing, washing and dry cleaning;
• Wake-up service;
• Luggage assistance;
• Business center services;
• Safe-deposit box;
• Iron, ironing board (on request);
• Additional towels, bed linen (on request);
• Additional hygiene items and other items ordered at the reception: bathrobes, slippers, toothbrushes, sewing kit, etc.;
• Beds and baby cots (must be requested);
• Free parking in the inner yard of the hotel (operates 24 hours);
• Sauna, swimming pool (free of charge from 7:00 a.m. to 10:00 a.m. and from 4:00 p.m. to 8:00 p.m.);
• Taxi service (can be ordered 24 hours a day);
• Doctor service;
• Snacks and drinks – at the reception (available 24 hours a day);
• Coffee and tea supplies in each room;
• Electric heaters and fans on request, tel. 9;
• Ask for adapters at the reception, tel. 9 (available 24 hours a day);
• Laundry bags can be obtained at the reception, tel. 9 (available 24 hours a day);
• Additional items: pens, paper, etc. please ask at the reception, tel. 9 (available 24 hours a day);
• Services can be paid for by Eurocard, Mastercard, Visa, American Express credit cards.

GENERAL RULES OF HOTEL “BEST BALTIC KAUNAS”

Check-in and settlement rules

• To Check-in each person is asked to present a valid identity document (passport, personal identity card).
• Upon arrival at the hotel, the guest gets a registration form, which must be filled in using a valid personal document (passport, personal identity card).
• Check-in at the hotel is from 14:00 p.m., and check-out is until 12:00 a.m.
• When registering an arriving guest, the hotel administrator uses the document provided by the guest, and after completing the registration, returns the personal document to the guest.
• The guest is required to pay the accommodation fee on the day of arrival (unless otherwise agreed).
• In one room can stay 1-2 persons, they need to pay the full price of the room.
• If guest’s request an additional bed, an additional fee can be provided.
• The accommodation fee is paid according to the prices set in the price list of that period.
• Hotel guests staying at the hotel for less than 24 hours pay the price for the whole day, regardless of the check-in time.
• The hired rooms are to be vacated by the Guest by 12.00 hours on the day of departure. Late Check- out (until 17.00 hours) can be arranged for an additional fee (50 percent of the daily price of the room).
• Advance reservations are confirmed upon prepayment.
• Booking cancellation is charged with a cancellation fee which is 100% of the overnight accommodation fee.
• In case of refusal or late payment of the reservation fee, the guest is accommodated in the hotel in the general order of priority.
• Guests staying in the hotel room(s) after 22:00 hours must check-in at the hotel with ATK or a valid passport and pay for the accommodation.
• The hotel is open 24 hours a day.
• The Hotel keeps the right to refuse entry of unwanted persons.
• In case of a loss of a property or damage to the inventory of the Hotel, the Guest must compensate the damage done by a ratio of 1:2. If due to damages done the Hotel administration cannot accommodate other Guests in that room, the liable Guest must pay the accommodation fee for a room until necessary repairs are done.

IT IS FORBIDDEN

• Not inform the administration in case of failure hotel inventory.
• To use electronic devices, except in those cases when these devices are taken from the administration and the prior administration is aware of the use of such devices (it’s not forbidden to use: computers, phones, electric shavers, hair dryers).
• To disturb other guests peace.
• To disturb other Guests by loud noises in rooms, hallways and Hotel areas especially from 23:00 p.m to 7:00 a.m.
• Rooms are strictly non-smoking. Fine for smoking in the room is 100.00 EUR. For your safety all rooms are equipped with fire alarm systems.
• To leave children in a room without supervision.
• To bring other persons into a room or hotel territory without informing the Hotel administration.
• To bring into the Hotel dangerous items, weapons, drugs etc.
• To fail to comply with the general rules of the Hotel.

GUEST MUST

• Comply with general rules of the Hotel.
• Pay immediately for all services (unless otherwise agreed).
• Leaving the Hotel return the electronic key to the Hotel manager and make sure that all services are
  paid.
• Strictly comply with fire safety regulations.
• When leaving the room, make sure that all electronic devices are turned off: light, air conditioning and so on.
• Don’t forget to check if all water taps are closed.
• When leaving the room, make sure that the room is securely locked and no one can enter into it.
• Immediately report any malfunction or failure to the Hotel administration.
• The guest, temporarily went out from the hotel without informing the administrator or without paying for the services, loses the right to occupy the selected number and can be accommodated only in a general order.
• The electronic hotel room key can be issued only for guests upon proof of identity.
• In the hotel administration, two competent staff consultation committee has the right to unilaterally decide to raise the guest(s) without any warning.
• Such actions are performed in order to ensure the safety and peaceful rest of all guests in the hotel.
• In the hotel administration, two competent staff consultation committee has the right to decide to accommodate or move the guest (s).
• Hotel room service is available from 8:00 am to 17:00 pm.
• Leave valuables, money, documents, etc. in a safe which is located in a reception. Administration is not responsible for items left behind.
• In case of emergency, please call the reception desk phone +370 37 321505 or +37061284444.

ROOM SERVICE AND MAINTENANCE

• Hotel premises, equipment, furniture and bedding should be kept clean and in good condition.
• The hotel staff can make small repairs without disturbing the guests.
• The room temperature during the heating season should be no lower than +18 degrees.
• In order to ensure security hotel administration has a right to enter rooms of the Guests.
• The hotel administration provides the following services free of charge:
• Calls the doctor and gives first aid;
• Hands correspondence (as soon as it gets).
• Lost items if possible are returned to their owners. If the owner is not detected, lost items are stored for 6 months.
• The Hotel does not assume any responsibility for unsafely left and lost values and / or damage to Guest’s property.
• Bed linen is changed every three days.

General rules for keeping a pet in the hotel:

• The pet owner is responsible for the cleanliness of their pet. They must also ensure that the pet does not make noise or disturb other hotel guests.
• The pet owner must have a designated place for their pet, such as a cage, special bag, bed, etc.
• The pet owner assumes personal responsibility for their pet’s bedding, feeding, and all other necessary items for the pet.
• The pet owner ensures that their pet is taken outside in a timely manner and follows the rules while inside the hotel premises.
• The pet owner ensures that hotel towels and other inventory are not used for their pet’s needs.
• The pet cannot be left alone in the hotel room for more than 60 minutes.
• The pet owner ensures that their pet does not enter other hotel rooms, the restaurant, the spa center, or other common areas.
• When walking the pet, a leash must be used. If necessary, a muzzle must also be used.
• The pet owner ensures that their pet does not cause any material damage to the hotel.
• The pet owner assumes full responsibility for covering any costs related to damages caused by their pet to people’s health or hotel property.

How to use the air conditioner:

1. The on/off button is marked with the symbol ““
2. Blue LED – cooling operation marked with a “snowflake” symbol
3. Red LED – heating operation marked with the “heat” symbol
4. The cooling/heating mode button is marked with a white circle on the right side of the control system.
5. The temperature knob is controlled in the middle of the system.
6. Green LED – energy-saving operation marked with the symbol “e“
7. Yellow LED – automatic fan speed is marked with the symbol “A“
8. Red LED – fan set speed operation marked with “fan” symbol.
9. The fan control button is marked with a white circle on the left side of the control system.

Please close windows and doors for efficient cooling quality.

„BEST BALTIC KAUNAS“GROUND RULES OF THE SPORTS CENTER

Sports Center (gym, swimming pool and sauna) is open daily from 08:00 a.m. to 21:00 p.m.

GROUND RULES OF THE GYM:

• Gym is free of charge for hotel guests.
• Exercising is only available wearing proper sportswear and footwear.
• Water is permitted only in plastic (non-fragile) bottles.
• Cover the exercise machine before exercising with a towel. Towels are available at the Reception.
• Make sure you do not interfere with other people in the gym when replacing weights, bars and other sports equipment.
• After finishing an exercise, please return bars, weights and other sports equipment to their initial places.
• It is recommended to use special back belt when exercising with great strains on your back and legs.
• During rest breaks, do not sit on exercise machines.
• Children under 16 years can only use the gym under instructor’s or parents’ supervision.

THE FOLLOWING ARE FORBIDDEN IN THE GYM:

• Exercising bare feet or wearing football boots.
• Eating.
• Throwing weights, bars, discs and other sports equipment on the floor.
• Exercising with maximum weights without the help of an instructor or a partner.
• Using equipment out of order.
• Running around, roistering and littering.
• Showing up intoxicated, bringing and using alcoholic drinks.
• Bringing glass, sharp and fragile objects to the gym.
• Smoking.

GROUND RULES OF THE SAUNA AND THE SWIMMING POOL:

• Hotel residents have access to the sauna and swimming pool every day from 08:00 a.m. to 12:00 a.m. and from 16:00 p.m. until 21:00 p.m. are admitted free of charge for an hour, after paying the prescribed fee at the hotel reception desk.
• Visitors staying past the set hours have to pay for additional services at the Reception.
• Swimming pool is 1.40 m deep, therefore only good swimmers are allowed into the pool.
• Children under 14 years are allowed only under the supervision of their parents or other adults.
• Parents bringing their children must ensure their safety.
• Visitors are advised to wear flippers and a swimming hat.
• Water is permitted only in plastic (non-fragile) bottles.
• Visitors must take a shower before entering the sauna complex.
• Taking a shower after the sauna is a must if one is planning to swim.
• It is recommended to stay in the sauna for no longer than 7 minutes and only up to 3 sets while taking in between 10 minute breaks.
• After experiencing the initial signs of illness visitors must inform the hotel Reception immediately.
• No more than 10-12 people can be at the sauna complex at the same time.
• In order to ensure safety and orderliness visitors must follow these and other rules given by the staff.
• A sauna towel must be spread over the bench when taking the sauna. If you do not have a towel, it is possible to take one at the Reception.
• Before and after the swimming pool or the sauna, one must take a shower.
• Slippers must be left at the entrance of the sauna. A pair of slippers can be bought at the
  Reception.

THE FOLLOWING ARE FORBIDDEN IN THE SAUNA AND THE SWIMMING
POOL:

• Bringing and using any sauna aromas, fragrance dispensers or sauna whisks.
• Using any cosmetics.
• Bringing your own inventory (balls, toys, etc.).
• Adjusting any devices in the sauna.
• Jumping into the pool from its edges and running around.
• Diving.
• Running around, roistering and littering.
• Turning on or off the sauna, the swimming pool devices and apparatus.
• Showing up intoxicated, bringing or using any alcoholic drinks.
• Bringing washing liquids or hygienic implements in glass containers.
• Spitting on the floor or into the water, urinating not in the toilet room.
• Smoking.
• Wearing outdoor clothes.

Hotel administration advises visitors who plan to take Sports Center activities to assess their health condition.

Visitors are strongly recommended not to bring expensive or valuable belongings (jewelry, necklaces, rings, watches, cellphones, etc.) that might get damaged by the humidity or get lost.

Visitors are strongly recommended not to take part in Sports Center activities while having any jewelry on.

SPORTS CENTER STRICKLY FORBIDS ACCESS TO THE FOLLOWING:

• People suffering from viral or other infectious diseases, having open wounds or other health disorders that might cause danger to self or other visitors’ health and/or life.
• People under the influence of alcohol, drugs or psychotropic substances.
• People accompanied by any pets.
• People experiencing health problems (mental diseases, diabetes, heart and vascular diseases, epilepsies, skin, venereal, intestine diseases, pulmonary tuberculosis, orientation and balance disorders, head injury, etc.) must not use the Sports Center facilities since negative consequences might occur.

VISITOR’S RESPONSIBILITIES:

• Visitors are liable for any damage caused by them and are to compensate it with reference to Lithuanian laws. Damage caused by minors or disabled people is to be compensated by their parents or legal guardians.
• Parents, legal guardians or other attendants are responsible for acquainting minors or disabled people with the rules of Sports Center.
• Visitors who had experienced any kind of loss are to inform the hotel administration immediately providing all the information concerning the loss. Failure to comply with this requirement might result in no further examination of the event.
• The hotel administration does not examine and is not responsible for any losses if the visitor had failed to comply with the previously stated rules.

THE LIST OF TELEVISION CHANNELS:

LTU-1	LTU-2	LTU-3	LTU-4	LTU-5	LTU-6	LTU-7	LTU-8	LTU-9	LTU-10
LRT HD	LNK	TV3	BTV	LIETUVOS RYTAS	TV6	TV1	TV8	INFO TV	DELFI TV

LTU-11	RU – 12	LTU-13	ENG-14	GER-15	GER-16	ENG-17	ENG-18	ENG-19	ENG-20
LRT PLIUS	CURRENT TIME	2TV	MTV	DELUXE MUSIC	FOLX MUSIC	CNN	BBC	SKY NEWS	BLOOMBERG TV Europe

GER-21	GER-22	GER-23	GER-24	GER-25	GER-26	GER-27	GER-28	GER-29	GER, ENG – 30
EUROSPORT	RTL ZWEI	TCL AUSTRIA	VOX AUSTRIA	VOX UP	CHANNEL 21	DMAX AUSTRIA	RTL AUSTRIA	SUPER RTL	NICK COMEDY

GER-31	GER-32	PL-34	PL-35	ENG-36	PL-37	PL-38	PL-39
COMEDY CENTRAL	NICK COMEDY AUSTRIA	POLONIA	ANTENA	POWER TV	NUTA TV	NUTA GOLD	TVC

LIST OF RADIO STATIONS::

Channel 40 – sunshine live

INFORMATION FOR TOURIST

Banks, bus stations, railway stations and airports:

DRY CLEANING | REPAIR SERVICES FOR CLOTHING